A mobile app for field staff: fewer phone calls, more work done
A field worker calls the office for an address, the office calls back for a status update, and the report reaches the company a few days later. A mobile app connected to your system cuts that path down to a few taps.
What an app for field staff should let people do
- see today’s task list with the address, contact person and description of the work,
- change the status: on the way, in progress, completed,
- attach photos and notes to a task,
- fill in reports and confirmations of completed work,
- report problems and missing materials.
What the office gains
- an up-to-date work status without phone calls,
- documentation stored in the system straight away, not on employees’ phones,
- faster settlement of completed work,
- data for management reports.
Design principles for field work
- Screens as simple as possible. People use the app wearing gloves, in bright sunlight or in a hurry.
- Working without coverage. Data is saved on the phone and sent once the connection is back.
- Only what is needed. The mobile app does not need every feature of the office system.
- Shared data. Information from the field reaches the office immediately.
Rolling it out to your team
A field app only succeeds if employees actually want to use it. It pays to involve a few people as early as the screen design stage and to test the app in real conditions before it goes out to everyone.
Examples from practice
- A module where IT and electrical teams manage their tasks while supervisors track work progress: see the case.
- An app that keeps a trip coordinator in constant contact with participants, who have all the information in one place: see the case.
If your employees spend their day in the field, book a consultation.
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